Contact
The person who answers writes the product
Rampsight is run by one person, so there is no ticket queue, no chatbot and no phone line. Use the form below, or write from your own mailbox — both land in the same place and are read every working day.
If you have something to attach — a report link, a screenshot, the site you are looking at — email is easier. The form is for everything else.
Contact form
Or write directly
Every address below reaches the same person. Picking the right one only means it gets read in the right order.
Sales, product and support
Pricing, plans, or whether Rampsight fits a client you are pitching: hello@rampsight.com. Already a customer with something broken: support@rampsight.com. Invoices and VAT: billing@rampsight.com.
Answered within two working days.
Data protection
Access, correction, deletion, export, or a question about the Data Processing Agreement. Write to privacy@rampsight.com.
We answer within one month, as the GDPR requires — usually much sooner.
Security, accessibility and our crawler
Found a vulnerability: security@rampsight.com. A barrier on rampsight.com itself: hello@rampsight.com.
If our free scanner crawled a site you own and you would rather it did not, write to abuse@rampsight.com and we will block the domain.
How long we take
These are the targets we hold ourselves to. Working days are Monday to Friday.
| What you are writing about | Write to | We answer within |
|---|---|---|
| Commercial and product questions | hello@rampsight.com | 2 working days |
| Existing customers with a problem | support@rampsight.com | 2 working days |
| Billing, invoices and VAT | billing@rampsight.com | 2 working days |
| Security reports | security@rampsight.com | 2 working days |
| Accessibility feedback about rampsight.com | hello@rampsight.com | 5 working days |
| Our scanner crawled a site you own | abuse@rampsight.com | 2 working days |
| Data protection requests (GDPR) | privacy@rampsight.com | 1 month |
The five working days for accessibility feedback is the same promise made in our accessibility statement, and the one month for data protection requests is the deadline set by Article 12 of the GDPR.
Before you write
- What happens to what I send?
It is stored so it cannot be lost to a mail outage, and emailed to the person who answers. We keep it for two years so a thread can be picked up later, and it is never used for marketing or shared with anyone.
- Can I attach a file?
Not through the form. Email the address for your topic instead — attachments come through fine there, and a screenshot or a report link usually gets you a faster answer.
- Can I call you?
There is no phone line. Rampsight is operated from Brazil by one person, and email keeps the answer accurate and written down for both of us. Agencies in the founding agency programme do get a short monthly call, arranged by email.
- I already have an account — where do I write?
The same address, linked from your billing screen inside the product. Writing from the email address on your account is what lets us find your agency straight away. Account details, team members and your plan can all be changed without asking us — sign in to your dashboard.
- Which languages can I write in?
English or Portuguese. The product itself is available in English, German, French and Portuguese, but the mailbox is answered in the first two.
Or try it before you write
A trial account takes a minute and needs no credit card. Add a client site, run a real scan, and then tell us what is missing.